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Your NEEND product have been meticulously and carefully designed by the best engineers. Although we are confident that using our products will provide you with the greatest experience possible, we are here to help if you do need it! The NEEND warranty for each product is available to read below. If you have any questions or concerns, please Contact Us , and we would be happy to help.

Note: Warranty is applicable only if the buyer fill out the warranty registration form with in the 7 days after purchase ( otherwise you cannot eligible to claim the warranty amount)

NEEND mattresses carry a 2-10 year limited warranty against manufacturing defects in workmanship and material (excluding covers and handles, if present) where NEEND will repair or replacing your mattress, at NEEND's discreption

Warranty is applicable only if the mattress is purchased from “NEEND”( Dhanya Plastics and Foams Pvt Ltd)

DETAILS ON THE MATTRESS'S WARRANTY

  • Mattress shrinkage, abnormality or sagging of more than one (1) inch
  • Waves on the mattress surface or splits in the foam material
  • Shrinkage in the corners
  • Normal softening / sagging that is less than one (1)inch
  • Fabric and foam staining, soiling, fluid penetration, tears or burns
  • Use of mattress on a bed base that was structurally not capable of handling the mattress
  • Mattress cover, Zipper on the mattress if any
  • Unauthorized service during the warranty period
  • Damage of mattress due to misuse and abuse or damaging without any reason (purposefully)
  • Mattress moved to an unserviceable pin-code.
  • Submit proof of problem to NEEND along with invoice and warranty card copy
  • NEEND will contact you for confirmation and set up a free pickup from your location.
  • NEEND to inspect the received product & confirm on claim status
  • NEEND can restore your mattress or replacing it if recovery is not possible.
  • NEEND will provide free shipping for replacing the mattress.
  • The warranty claim may only be made by the original consumer who purchased the mattress and has the invoice in their name.
  • Any size variation reported after 5 days from the date of purchase will not be covered under warranty terms.
  • While the company will do its best to replace the defective mattress at the earliest, the time required for replacement will depend on the product's availability.
  • If the variety of mattresses you purchased has been discontinued, you will be provided a new mattress in the same price range as the original one.
  • The warranty does not cover damages to the mattress due to infestation by insects/rodents/rats and any natural calamities.
  • The warranty doesn't cover depression of less than 1.5" in the 5" thick mattress and depression of less than 1" in the 4" & less thick mattress.
  • For memory foam mattresses, change in softness and recovery time occurs over a period of time.This does not affect the pressure relieving qualities of these mattresses.
  • Mattresses kept in unhygienic or unsanitary conditions may the might harm product and invalidate the warranty. For health and safety reasons of workers, NEEND refuse to inspect such mattresses and deny the warranty claim.
  • The maximum responsibility of NEEND is limited to the mattress's original invoice purchase price.
  • Give your mattress enough time to become comfortable with you; it might take up to 25 days for your body to adjust to a new mattress.
  • To prevent deformation on the corners of the mattress, please do not wrap it tightly in a bed-sheet.
  • Mattress size will vary +/-15 mm in length, width & thickness. User should allow minimum 72 hrs. to mattress as per instruction provided so that mattress will regain to its original shape. Any size variation reported after 5 days from date of purchase will not be covered under warranty terms

DETAILS OF ACCESSORIES WARRANTIES


NEEND Pillow

Your NEEND Pillow comes with a 2 years warranty.


In Order To Use The Warranty:

    The Following Products Are Not Covered By The Warranty, Among Others:

    • Over time, the pillow will become flatter. It is expected that the Sleeping Pillow will decrease in height by 20% in
      three months and by 30% in a year. There isn't a manufacturing flaw with this.
    • External covering.
    • Zipper, in case there is one
    • Stitching, if any

    NEEND Mattress Topper

    Your NEEND Mattress Topper comes with a 2 years warranty

    • Mattress shrinkage, abnormality or sagging of more than half(1/2) inch
    • Waves on the mattress surface or splits in the foam materials
    • Mattress topper moved to an unserviceable pin-code.
    • Shrinkage in the corners
    • Normal softening / sagging that is minimal
    • Fabric and foam staining, soiling, fluid penetration, tears or burns
    • Mattress cover, Zipper on the mattress if any
    • Unauthorized service during the warranty period
    • Damage of mattress due to misuse and abuse or damaging without any reason (purposefully)
    • Submit proof of problem to NEEND along with invoice and warranty card copy
    • NEEND will contact you for confirmation and set up a free pickup from your location.
    • NEEND to inspect the received product & confirm on claim status
    • NEEND can restore your mattress or replace it if recovery is not possible.
    • NEEND will provide free shipping for replace the mattress
    • The warranty claim may only be made by the original consumer who purchased the mattress and has the invoice in their name.
    • Specifically for memory foam mattresses, normal change in softness and recovery time occurs over a period of time.This does not affect the pressure relieving qualities of these mattresses
    • Mattresses kept in unhygienic or unsanitary conditions may the might harm product and invalidate the warranty. For health and safety reasons of workers, NEEND refuse to inspect such mattresses and deny the warranty claim.
    • The maximum responsibility of NEEND is limited to the mattress's original invoice purchase price.
    • Give your mattress enough time to become comfortable with you; it might take up to 25 days for your body to adjust to a new mattress.
    • To prevent deformation on the corners of the mattress, please do not wrap it tightly in a bed-sheet.