Once we get a order details and verification of the order then we will send a confirmation massage or mail to the registered Email or mobile number.

When can i expect my NEEND mattress order shipping?

Once we have received the order, we process and ship your product within 3-5 businessdays. For orders that are completed after 11 AM IST on a given day, the processing begins the following business day. A separate shipping confirmation email is sent whenonce the order is dispatched from our end. Please note that if you have purchasedmorethan one product, they might be shipped separately and may not arrive on the sameday.

Why my order status is not updated, once after confirmed my order?

We do not update the order status until your NEEND mattress has shipped. Once theproduct has been shipped from our factory, you will receive an email with the shippingdetails. If you have not received an update in a week, Please click here to contact us or let us know on call at +91 9108447737. Our customer care team will be happy to helpyou for further process.

shall i request custom instructions for order delivery?

While it wouldn’t be possible for us to schedule a specific time for delivery, we'd lovetohelp you with custom delivery instructions as best as we can. Just let us knowafter youhave placed your order, and we will work with our delivery partners to try and accommodate your special request.

The maximum liability of the released parties arising from or related to the Site or your useof NEEND content, to the extent allowed by law, shall not exceed INR 1000/- (Rupees Thousand only), regardless of the form of action (whether in agreement, negligence, breachof warranty, or otherwise).

Can you arrange fastest shipping? Do you have faster shipping options?

We usually process the orders in a first come first served basis to ensure that we treat all customers equally.

how much cost for shipping ?

Our aim is to try to make our products affordable and accessible to most parts of committed region. So it is free for all pin codes declared by the company.

If I receive a product that is damaged, what should I do next?

We at NEEND work hard to guarantee the caliber and security of every product that is supplied. However, if for some reason you received a defective prodcuts, please contact us and we will make arrangements for a replacement.

What is the policy about refund?

You will need to provide your official email address and bank account informationbycontact us(call), after your refund has been initiated you will receive a confirmationandthe money will be returned to your account in 8-10 working days.

How does the reimbursement procedure work?

Within 8-10 working days after we receive your refund request, we will deposit the moneyback into the customer's bank account. Please contact us for further information

How long does it take to submit a return request?

If the return request is initiated within the 100-day trial, the full amount will be refundedto you. If you face any challenge after the trial period, please check out our terms andWarranty section to understand the next steps.

If I want to return my mattress, is there a fee involved?

We handle all of our clients' returns for free of cost. We have our own return proceduresand prioritize for customer satisfaction.

Which documents should I have on hand in case I need to return the mattress?

When returning the mattress, kindly have a copy of the invoice ready. To start the returnprocess, you must provide receipt to the pick-up agent.

What should I do if the refund amount is incorrect?

In case there is any discrepancy with your refund amount, Please click here to contact us with a copy of your invoice and we would be pleased to assist you.

How much of money is refunded on return of the mattress with in the warranty period?

If you return the mattress within the 100-day trial period without any damage, stainingor tearing of fabric/foam, as per our conditions, you will receive 100% of the money back.